We work to ensure our customers are satisfied with each purchase. If you are unhappy with your purchase for any reason, we'll be happy to return (at your expense) or exchange the product within 7 days of purchase for an exchange or store credit.

To make a return:

• Items must be unopened and unused.

• Items must still be in their original packaging with all tags attached.

• Items must not be damaged or show signs of wear.

• You must have a receipt or proof of purchase.

Please note that we cannot accept returns or exchanges of clearance or sale items.

To return a product, please email hecheshomestead@gmail.com for instructions. You can also contact this email address for customer support or additional questions.

All orders are processed within 5-7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Charges

Shipping charges for your order will be calculated and displayed at checkout. As always, we offer free shipping on all orders over $49.

For international shipping, your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Heche's LLC is not responsible for these charges if they are applied and are your responsibility as the customer.

Local Delivery

Free local delivery is available for orders over $29 in Madison, WI and surrounding areas. For orders under $29, we charge $5 for local delivery.

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at hecheshomestead@gmail.com with your name and order number, and we will look into it for you.